Customer Experience Platform

Your next guest comes from your last guest.

92% of people trust recommendations from friends more than any advertising. Valooro turns every hotel stay into exactly that — with seven modules that make every moment actionable, from the first concierge chat to a real postcard. Measurable. Automated. Without platform commissions. And Valoo analyses all guest data in real time — for immediately actionable strategies.

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Guest Modules

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Code per Guest

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Valoo Analytics

THE DIFFERENCE

What changes — with Valooro

For every business that creates customer experiences.

Without Valooro

✕Guest leaves delighted — without a digital trace for the hotel

✕The next guest comes via booking platforms (12–20% commission)

✕TripAdvisor feedback arrives weeks later — too late to act

✕What guests really want? Unknown until they're already gone

With Valooro

✓Guest shares Memory Book, sends PostMark, invites friends via Quest

✓Direct recommendations replace platform traffic — no commission

✓Insights feedback arrives the day before checkout — time to act

✓Concierge, City Guide and Discover show in real time what guests truly seek

🏨 Hotelier🔨 Craftsman🍽 Restaurateur✂ Service Provider

AI & ANALYTICS

Valoo — the brain of your hotel.

Seven modules generate data. Valoo processes all of it. Ask questions in natural language — and get immediately actionable answers that no review portal can provide.

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Valoo
OPERATIONS
When and why do guests complain most often?
Check-out Sat 11–13h (23 cases) · WiFi rooms 301–310 (11 cases)
STRATEGY
Which audience generates the most direct recommendations?
Cultural travellers 35–55, DE/EN, Quest rate 68% above average
MARKETING
What do we need to change to raise NPS from 4.3 to 4.7?
3 actions: Breakfast 7:00↑ · WiFi 3rd floor · Upgrade policy

GUEST MODULES

One platform. Seven modules.

Each module stands on its own. Together they create customers who return — and bring others.

Memory Book

AI-crafted photo booklet with individual captions. Every share is an authentic recommendation.

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Quest

Customers invite friends to a playful quiz. Word of mouth in two circles — viral, voluntary.

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City Guide

AI-generated tours — curated by the business, weather-aware, with own recommendations.

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Discover

Intelligent recommendations in real time. Zero effort for the business.

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Concierge

Digital assistant around the clock. In every language, with escalation to the team.

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Insights

Structured feedback in real time. AI spam filter, monthly summaries.

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PostMark

Real postcard by mail — with AI handwriting and a genuine Vienna postmark. Unforgettable.

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INDUSTRIES

For every industry with customer experiences.

Valooro starts with hotels — and grows.

Hotels

Memory Book, Quest, City Guide, Concierge, Insights — all modules live.

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Crafts & Trades

Coming soon

Customer projects as shareable experiences. Recommendations that grow organically.

GET STARTED

Ready for real customer relationships?

Demo call, 30 minutes. We show Valooro live — for your industry.

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