GUEST INSIGHTS
What guests think — before they write it.
Structured guest surveys with AI analysis. Up to 5 questions, right after the stay, with a benefit incentive. Real feedback before it lands on TripAdvisor.
HOW IT WORKS
Three minutes. Real feedback.
Invitation via code
Guest gets access via their personal code — no download, no sign-up, no form.
3 minutes of feedback
Rating, yes/no, multiple choice, free text — up to 5 questions you configure yourself.
Benefit & thank you
Guest receives a voucher or thank you. You receive real, AI-verified feedback.
HOTEL FEATURES
Feedback that counts.
Configure questions yourself
Rating, yes/no, multiple choice, free text — freely combinable. Up to 5 questions per survey.
AI spam filter
Every free-text answer is automatically checked for relevance and quality. Fake answers never get through.
Monthly AI summary
Claude summarizes all answers once a month — trends, praise, criticism, at a glance.
Benefit incentive
Voucher, discount or free drink as a thank you — configurable incentive for higher completion rates.
Topic tagging
AI automatically categorizes free-text answers: breakfast, service, location, wellness — without manual work.
Valoo integration
All insights flow into Valoo — directly combinable with Memory Book and Concierge data.
LIVE DEMO
3 minutes. Real answers.
Guest answers 5 questions after the stay — with personal code, no app. AI checks quality, hotel receives only actionable feedback.
VALOO INTEGRATION
Feedback as strategic capital.
Insights answers are the deepest data layer in Valoo. Direct questions yield more direct answers than photo metadata alone — combined, they create insights that anticipate TripAdvisor reviews.
MORE MODULES
Know what guests really think?
Demo call, 30 minutes. We show Insights live — with real feedback examples.
Request demo